return
You have 7 days to consider your purchase. The non-compliant products can be returned at your own expense to the following address:
Rossi Design Ltd
c/o Alois Scherrer AG
Schöntalstrasse 2
9450 Altstätten SG
Info: Please note that used items cannot be returned.
In the event of a return due to damage or defects or incorrect products, ROSSIS will cover the postage for the return in the form of a credit to the customer's ROSSIS account. In the event of an exchange, replacement order or forwarding, the customer will not be charged any additional shipping costs.
Shipping costs cannot be refunded.
Cancellation of the order
If the order is canceled, the amount already paid can be refunded to the customer.
FAQ
How long can I return an item?
You have 7 days to consider your purchase and return it to us. If you have any questions about your product, please feel free to contact us by email at service@rossis.com during this period.
What is your return address?
The non-compliant products can be returned at your own expense to the following address:
Rossi Design Ltd
c/o Alois Scherrer AG
Schöntalstrasse 2
9450 Altstätten SG
My item is damaged. What now?
In the event of a return due to damage or defects or incorrect products, ROSSIS will cover the postage for the return by crediting the customer's ROSSIS account. We will send you a new article immediately.
How can I exchange an item?
Simply write us an email to service@rossis.com and tell us which items you would like to exchange.
Info: In the event of an exchange, a replacement order or a forwarding, the customer will not be charged any additional shipping costs.
How do I get my money back?
You will receive your refund using the payment method you originally used to make your purchase in our shop.
Shipping costs are non-refundable.
